Shipping Policy

Last Updated: July 27, 2026

Thank you for choosing SIWEEP. This Shipping Policy explains our shipping methods, processing times, delivery estimates, and related information for orders placed through our website.

1. Order Processing Time

After your order is successfully placed, we will begin processing your order.

Most orders are processed within:

3–7 business days

Processing time includes:

  • Order verification
  • Product preparation
  • Quality inspection
  • Packaging arrangement

For large industrial equipment or customized products, additional processing time may be required. We will contact you if there are any delays.

Business days are Monday through Friday, excluding weekends and holidays.

2. Shipping Methods

We offer shipping options based on product size, weight, destination, and availability.

Shipping methods may include:

  • Express shipping
  • Air freight
  • Ocean freight
  • Ground delivery through local carriers

The available shipping method and estimated delivery time will be displayed during checkout or confirmed after order processing.

3. Shipping Time Estimates

Estimated delivery times vary depending on the product and destination.

Typical delivery times:

  • Small products and accessories: 7–15 business days
  • Standard equipment: 15–35 business days
  • Large industrial ultrasonic cleaning equipment: 30–60 business days

Delivery times are estimates only and may vary due to:

  • Carrier delays
  • Customs clearance
  • Weather conditions
  • Holidays
  • Other factors outside our control

4. Shipping Costs

Shipping costs are calculated based on:

  • Product dimensions and weight
  • Shipping destination
  • Shipping method selected

For large industrial equipment, shipping costs may vary significantly. If additional shipping charges are required after order confirmation, we will contact you before shipment.

5. Shipment Tracking

Once your order has shipped, we will provide tracking information when available.

Please note that tracking updates may take several days to appear after shipment, especially for international freight shipments.

6. International Shipping

We may offer international shipping to selected countries.

International customers are responsible for:

  • Import duties
  • Customs fees
  • Taxes
  • Brokerage fees
  • Other charges required by local authorities

SIWEEP is not responsible for delays caused by customs clearance.

7. Large Equipment Delivery

Due to the size and weight of industrial ultrasonic cleaning equipment, some shipments may require special handling.

Customers may need to provide:

  • A suitable delivery location
  • Assistance receiving large shipments
  • Equipment unloading arrangements when required

Please ensure the shipping address is accurate and accessible for freight delivery.

8. Shipping Address

Customers are responsible for providing accurate shipping information.

Please contact us as soon as possible if you need to update your shipping address.

We cannot guarantee address changes after an order has been shipped.

9. Damaged or Lost Packages

Please inspect your shipment upon delivery.

If your package arrives damaged:

  1. Take photos of the packaging and product
  2. Keep all original packaging materials
  3. Contact us within 48 hours of delivery

We will work with you and the shipping carrier to resolve the issue.

For lost shipments, please contact us so we can investigate with the carrier.

10. Delays Beyond Our Control

SIWEEP is not responsible for shipping delays caused by circumstances beyond our control, including:

  • Natural disasters
  • Carrier disruptions
  • Customs delays
  • Government restrictions
  • Unexpected transportation issues

We will make reasonable efforts to assist customers in resolving delivery issues.

11. Contact Us

If you have questions regarding shipping, please contact us:

Company Name: SIWEEP
Website: siweep.com
Email: [email protected]

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