Return Policy

Last Updated: July 27, 2026

Thank you for choosing SIWEEP. We want our customers to be satisfied with their purchase. This Return Policy explains the conditions and procedures for returning products purchased from our website.

Due to the nature of industrial equipment, return conditions may vary depending on the product type, condition, and reason for return.

1. Return Eligibility

Customers may request a return within 30 days of delivery if the product meets the following conditions:

  • The product is unused
  • The product is in its original condition
  • All original packaging, accessories, manuals, and components are included
  • The product has not been installed, modified, or damaged

Products that do not meet these conditions may not be eligible for return.

2. Industrial Equipment Returns

Industrial ultrasonic cleaning equipment, including large ultrasonic cleaners, ultrasonic transducer systems, generator systems, and customized products, requires special handling.

Before returning industrial equipment, customers must contact SIWEEP for approval.

Returns may require:

  • Prior authorization
  • Inspection of product condition
  • Original packaging
  • Customer-arranged return shipping

Unauthorized returns may not be accepted.

3. Non-Returnable Items

The following items may not be eligible for return:

  • Custom-built or modified products
  • Products damaged due to improper installation or use
  • Products without original packaging or accessories
  • Used equipment showing signs of operation beyond testing
  • Clearance or special-order items

4. Return Request Process

To request a return, please contact us with:

  • Order number
  • Product name and model
  • Reason for return
  • Photos or videos showing product condition (if applicable)

Our team will review your request and provide return instructions if approved.

Please do not ship products back before receiving return authorization.

5. Return Shipping Costs

Unless the product is defective or we shipped the wrong item, customers are responsible for return shipping costs.

Due to the size and weight of industrial equipment, return shipping costs may be significant.

If the return is caused by:

  • Product defects
  • Incorrect product shipment
  • Damage during shipping

SIWEEP will review the situation and provide an appropriate solution.

6. Refunds

Once we receive and inspect the returned product, we will process the refund.

Approved refunds will be issued to the original payment method.

Refunds may exclude:

  • Original shipping costs
  • Return shipping costs
  • Restocking fees (if applicable)

Refund processing times may vary depending on your payment provider.

7. Restocking Fee

For certain industrial equipment returns, a restocking fee of up to 20% may apply to cover:

  • Inspection costs
  • Packaging costs
  • Handling expenses
  • Equipment preparation costs

The applicable restocking fee will be communicated before the return is finalized.

8. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Order information
  • Photos of the package
  • Photos or videos of the product condition

We will work with you to resolve the issue.

9. Exchanges

Due to the size and technical specifications of industrial equipment, product exchanges are handled on a case-by-case basis.

Please contact our support team for assistance.

10. Warranty Claims

Product defects covered under warranty are handled according to our Warranty Policy.

A return request does not replace or modify the terms of our warranty coverage.

11. Contact Us

If you have questions about returns, please contact us:

Company Name: SIWEEP
Website: siweep.com
Email: [email protected]

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